Shipping policy

Last updated: 29 October 2026

Where we deliver

We deliver to the following countries. United Kingdom. Europe: Ireland, France, Germany, Austria, Switzerland, Belgium, the Netherlands, Luxembourg, Monaco, Andorra, Spain, Portugal, Italy, Greece, Denmark, Sweden, Norway, Finland, Estonia, Lithuania, Poland, Czech Republic, Hungary, Romania, Turkey and Georgia. North America: the United States and Canada. Oceania: Australia and New Zealand. Asia: Japan, Hong Kong, Singapore, the Philippines, Vietnam, Thailand, Indonesia and China.

Where your order ships from

We don't hold stock locally. Your order is dispatched directly from our partner warehouse overseas and handed to the national postal service or a courier in your country for final delivery to your door (Royal Mail in the UK). Tracking may show international transit stages before the local carrier takes over.

Shipping cost

Shipping is free on every order to all the countries we deliver to (shipping cost: £0.00 / €0.00 / $0.00), with no minimum spend.

Import duties and taxes

There are no import duties, customs charges or extra taxes to pay on delivery, in any country we deliver to. The price you pay at checkout is all you pay.

Processing time

Orders are processed within 3 working days. Orders placed before 5:00pm (UK time) on a working day begin processing the same day; orders placed after 5:00pm, at weekends or on bank holidays begin processing on the next working day. Working days are Monday to Friday, excluding UK bank holidays.

Delivery time

Once dispatched, your order typically arrives within 2–4 working days. In total, please allow 5–7 working days from the day you order. Delivery times are estimates and may occasionally be longer during busy periods, for remote areas, or due to customs checks and other circumstances outside our control.

Tracking

When your order ships, you will receive a dispatch confirmation email with a tracking number and link. You can follow your parcel using that link, on our Track Your Order page, or on your local carrier's website once it reaches your country. Please allow a few days for tracking information to update.

Multiple items

If you order several items, they may arrive in separate parcels. You will not be charged extra for this.

Returns

Returns are sent to our UK returns address, not to our overseas warehouse, from any country we deliver to. See our Returns & Refunds Policy for details.

Delays, lost or damaged parcels

If your order has not arrived within the estimated time, or arrives damaged, email support@ashbypine.com or call +44 7480 259087 with your order number. We will investigate and send a replacement or a full refund.

Address accuracy

Please check your delivery address carefully at checkout. If you spot a mistake, contact us as soon as possible and we will update it if your order has not yet been dispatched.

Contact us

Email: support@ashbypine.com
Phone: +44 7480 259087
Address: 28 Neville Street, Newcastle upon Tyne, NE1 5DH, United Kingdom
Customer service hours: Monday to Friday, 9:00am to 5:00pm (UK time), excluding UK bank holidays. We reply to all messages within 24 hours on working days.

REINA SLEEP LTD, trading as ASHBY & PINE. Registered in England and Wales, company number 17456059.