Last updated: 29 October 2026
Accepted payment methods
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, Shop Pay, UnionPay and Visa. The methods available to you are shown at checkout and can vary by country.
Currency and taxes
Prices are shown and charged in the currency of your delivery country (for example GBP in the UK, EUR in the eurozone, USD in the United States, CAD in Canada, AUD in Australia and NZD in New Zealand). Delivery is free to every country we deliver to, and no extra fees are added at checkout. For UK orders, VAT is included in the price shown, so the price you see is the total you pay. There are no import duties, customs charges or extra taxes to pay on delivery, in any country we deliver to. See our Shipping Policy for details.
When you are charged
Payment is taken in full when you place your order. If we are unable to fulfil your order, for example because an item is out of stock, we will refund the full amount to your original payment method.
Secure payments
All payments are processed securely by our payment providers using encrypted connections. We never see or store your full card details.
Klarna
If you choose to pay with Klarna, your payment is subject to Klarna's own terms, which are shown at checkout. Klarna may run a credit check. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit.
Refunds
Refunds are always made to the original payment method, in the currency you paid in. See our Refund Policy for details.
Contact us
Email: support@ashbypine.com
Phone: +44 7480 259087
Address: 28 Neville Street, Newcastle upon Tyne, NE1 5DH, United Kingdom
Customer service hours: Monday to Friday, 9:00am to 5:00pm (UK time), excluding UK bank holidays. We reply to all messages within 24 hours on working days.
REINA SLEEP LTD, trading as ASHBY & PINE. Registered in England and Wales, company number 17456059.