You have the right to cancel your order within 14 days of receiving your goods without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We also offer a longer 30-day returns window, explained in our Refund Policy.
To cancel, simply email support@ashbypine.com with your order number. You can also use the model cancellation form below if you prefer, but you don't have to.
Model cancellation form
(Complete and return this form only if you wish to cancel the contract.)
To: REINA SLEEP LTD, trading as ASHBY & PINE, 28 Neville Street, Newcastle upon Tyne, NE1 5DH, United Kingdom. Email: support@ashbypine.com
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods:
Ordered on* / received on*:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
* Delete as appropriate.
Contact us
Email: support@ashbypine.com
Phone: +44 7480 259087
Address: 28 Neville Street, Newcastle upon Tyne, NE1 5DH, United Kingdom
Customer service hours: Monday to Friday, 9:00am to 5:00pm (UK time), excluding UK bank holidays. We reply to all messages within 24 hours on working days.
REINA SLEEP LTD, trading as ASHBY & PINE. Registered in England and Wales, company number 17456059.